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Rabajee Privacy Policy — How We Handle Your Personal Data

Your privacy matters to us. This policy explains exactly what data Rabajee collects, why we collect it, how it's used, and what rights you have over your own information. No jargon, no hidden clauses.

Last Updated: 1 January 2025 Applies to: All Rabajee registered players Governing Language: English

Six Things Rabajee Does to Protect Your Privacy

These are the core privacy commitments Rabajee makes to every player. The full policy below contains all the details.

🔒
We Only Collect What We Need

Rabajee collects personal data strictly for the purpose of operating your account, processing payments, and verifying identity. We don't collect data for the sake of it, and we don't build marketing profiles to sell to advertisers.

🚫
Your Data Is Never Sold

Rabajee does not sell, rent, or trade your personal information to third parties. Your data stays within the Rabajee platform and is only shared with service providers who are contractually required to protect it.

🛡️
Encrypted Storage and Transmission

All data transmitted between your device and Rabajee is encrypted using industry-standard TLS protocols. Sensitive data stored on our servers — including payment details — is encrypted at rest and access-controlled.

👁️
You Can Access Your Own Data

Every Rabajee player has the right to request a copy of the personal data we hold about them. Submit a request through our support team and we'll provide a summary of your data within a reasonable timeframe.

✏️
You Can Correct Inaccurate Data

If any personal information Rabajee holds about you is incorrect, you can request a correction at any time by contacting our support team. We'll update your records promptly once the request is verified.

📧
Marketing Opt-Out Is Always Available

If you've opted in to receive promotional emails or notifications from Rabajee, you can opt out at any time. Every marketing communication includes an unsubscribe option, and requests are processed without delay.

01 Introduction

Rabajee is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Rabajee collects, uses, stores, and protects your personal data when you register an account, make deposits, place bets, or interact with any part of the Rabajee platform.

This policy applies to all users of Rabajee, including players who access the platform through a web browser or the Rabajee app. By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and Rabajee.

Rabajee does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate your account and improve your experience on the platform.

02 What We Collect

Rabajee collects personal data that is necessary to provide you with a safe, functional, and compliant betting experience. The categories of data we collect include:

Data Category Examples Purpose
Identity Data Full name, date of birth, gender Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Payment Data bKash / Nagad / Rocket account number Processing deposits and withdrawals
Verification Data Government-issued ID, proof of address Identity verification and fraud prevention
Technical Data IP address, device type, browser, OS Security monitoring and platform optimisation
Usage Data Login times, pages visited, games played Platform improvement and responsible gaming monitoring
Transaction Data Deposit history, bet history, withdrawal records Account management and regulatory compliance

Rabajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Collect It

Rabajee collects your personal data through several channels, depending on how you interact with the platform:

  • Direct input: Information you provide when registering, updating your profile, making a deposit, or contacting support.
  • Automated collection: Technical and usage data collected automatically when you access the platform, including via cookies and similar tracking technologies.
  • Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
  • Identity verification services: Data returned by third-party verification providers when we conduct identity checks.
  • Support interactions: Records of conversations with our support team, including chat logs and email correspondence.

04 Why We Use Your Data

Rabajee uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was collected. The main purposes are:

  • To create and manage your Rabajee account.
  • To process deposits, withdrawals, and other financial transactions.
  • To verify your identity and age in compliance with our platform policies.
  • To detect and prevent fraud, money laundering, and other prohibited activities.
  • To provide customer support and respond to your queries.
  • To monitor your account for responsible gaming indicators and apply protective measures where necessary.
  • To send you transactional communications such as deposit confirmations and withdrawal notifications.
  • To send promotional communications, where you have opted in to receive them.
  • To improve the platform based on usage patterns and player feedback.
Marketing communications: Rabajee will only send you promotional emails, SMS, or push notifications if you have explicitly opted in. You can withdraw this consent at any time through your account settings or by contacting support.

05 Sharing Your Data

Rabajee does not sell your personal data. We may share your data with trusted third parties only where it is necessary to operate the platform or comply with legal obligations. These third parties include:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
  • Identity verification providers: Third-party KYC services that help us verify player identity and age.
  • Game providers: Licensed game suppliers may receive anonymised session data to support game functionality and fairness auditing.
  • IT and security providers: Companies that provide hosting, security monitoring, and platform infrastructure services.
  • Regulatory and legal authorities: Where required by applicable law, Rabajee may disclose player data to relevant authorities.

All third parties who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared. Rabajee does not permit third parties to use your data for their own marketing purposes.

06 Cookies

Rabajee uses cookies and similar technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can improve it. Cookies are small text files stored on your device when you visit the platform.

  • Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login and session management.
  • Functional cookies: Remember your preferences such as language settings and display options.
  • Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.
Cookie control: You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Rabajee, but some features may work less smoothly. Rabajee does not use third-party advertising cookies.

07 Data Retention

Rabajee retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations and internal policy. The specific retention periods depend on the type of data:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Support correspondence is retained for up to three years after the last interaction.
  • Technical and usage data is typically retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required and the retention period has expired, Rabajee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Security

Rabajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

  • All data transmitted between your device and Rabajee is encrypted using TLS (Transport Layer Security).
  • Sensitive data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
  • Access to personal data within Rabajee is restricted to staff who need it to perform their job functions.
  • Our systems are monitored continuously for suspicious activity and potential security threats.
  • We conduct regular security reviews and update our practices in line with evolving best practices.
While Rabajee takes every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately so we can take protective action.

09 Your Rights

As a Rabajee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

  • Right of access: You can request a copy of the personal data Rabajee holds about you.
  • Right to rectification: You can request correction of any inaccurate or incomplete personal data.
  • Right to erasure: In certain circumstances, you can request deletion of your personal data. Note that regulatory retention obligations may limit this right.
  • Right to restrict processing: You can request that Rabajee limits how it uses your data in certain situations.
  • Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.
  • Right to object: You can object to processing of your data for direct marketing purposes at any time.

Rabajee will not charge a fee for handling data rights requests in normal circumstances. We may ask you to verify your identity before processing a request to ensure your data is not disclosed to an unauthorised person.

10 Minors

Rabajee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Rabajee platform in any way.

If Rabajee discovers that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Rabajee, please contact our support team so we can investigate and take appropriate action.

Age verification: Rabajee uses identity verification procedures to confirm that players are of legal age. These checks may be conducted at registration or at any point during your use of the platform.

11 Policy Changes

Rabajee may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your personal data, Rabajee will make reasonable efforts to notify registered players via email or an in-platform notification. Continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please get in touch with the Rabajee support team. We're available around the clock.

Rabajee aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days. Complex requests may take longer, in which case we will keep you informed of progress.

Play on Rabajee With Full Confidence

Your personal data is protected, never sold, and handled with care. Register your account today and experience Bangladesh's most trusted betting platform — fast payouts, fair games, and privacy you can count on.

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